Question 1

Are you a funeral home?

Accepted Answer

No. White Gift is a planning and curation brand. We coordinate ceremonies with a vetted network of partners (venues, florals, transport, licensed services), so families work with one team rather than navigating many vendors.

Question 2

Where are you based?

Accepted Answer

We are based in Singapore and serve families across the island.

Question 3

How are you different from a traditional funeral provider?

Accepted Answer

We lead with planning, transparency, and design — not logistics alone. We publish our pricing, we share what is and isn't included before any commitment, and we curate the day around the person and family rather than a default template.

Question 4

Is it strange to plan ahead?

Accepted Answer

It's quietly common. Most families who plan ahead describe a sense of relief, and many say it created a softer conversation with their parents than they expected.

Question 5

Do I have to commit to a ceremony when I pre-plan?

Accepted Answer

No. The Essential package is consultation only. You leave with documented wishes, a costed roadmap, and no obligation.

Question 6

Can I include my family in the conversation?

Accepted Answer

Yes. Many families do it together. We can also facilitate a single conversation that includes the person and the family.

Question 7

Who is a Living Farewell for?

Accepted Answer

It's for someone living with a terminal diagnosis, in palliative care, or marking a milestone they wish to celebrate intentionally — while they are still present and able to participate.

Question 8

Is it morbid?

Accepted Answer

It tends not to feel that way. Families consistently describe it as generous and meaningful — a chance to say things out loud while the person can hear them.

Question 9

How long does it take to plan?

Accepted Answer

It can be arranged in as little as two weeks, though we prefer a four-to-six week design window where time allows.

Question 10

Can you help with an immediate-need funeral?

Accepted Answer

Yes. Call us or message us on WhatsApp at any hour. We will respond within four hours during the day, and overnight enquiries by 9am the next morning.

Question 11

Do you handle religious ceremonies?

Accepted Answer

Yes. We coordinate Buddhist, Taoist, Christian, Catholic, Hindu, Muslim, free-thinker and inter-cultural ceremonies, always led by the family's preferences.

Question 12

Can you handle direct cremation?

Accepted Answer

Yes. A direct cremation can be arranged with full transparency on cost and process.

Question 13

What is not included in your packages?

Accepted Answer

Partner costs — venue fees, floral materials, transport, printing, media production — are quoted separately so you see exactly what each item costs. We never mark up partner invoices.

Question 14

Are partner costs always on top?

Accepted Answer

Yes, and we disclose them in writing before you commit. The package is our service fee for planning and coordination.

Question 15

Can we adjust a package?

Accepted Answer

Yes. We start from the closest fit and shape it around your needs. If something doesn't apply, it comes out of the scope and the cost.

Question 16

What if we just need help understanding our options?

Accepted Answer

Start with the Essential package or a short complimentary call. Either way, no pressure to continue.

Question 17

Do you accommodate specific religious or cultural rites?

Accepted Answer

Yes. Cultural and religious personalization is part of our Signature and Legacy packages, and we work alongside religious officiants the family already trusts.

Question 18

What about inter-faith families?

Accepted Answer

We have experience holding inter-faith and inter-cultural ceremonies. We will help design a flow that honours every tradition present.

Question 19

How quickly can you respond?

Accepted Answer

Within four hours during the day, and overnight enquiries by 9am the next morning.

Question 20

Can we meet in person?

Accepted Answer

Yes. We meet at our office, at a venue you prefer, or in your home — whichever feels right.

Question 21

Do you work outside Singapore?

Accepted Answer

Our focus is Singapore. We have helped families with international elements (e.g. attendees joining via livestream) on a case-by-case basis.

Honest answers to the questions we hear most.

About White Gift

Pre-Planning

Living Farewell

Funeral Coordination

Pricing & Payment

Cultural & Religious

Practical / Logistics